About the product
The new products we handle range from regular purchases and parallel imports, to inventory from business partners, samples, outlet items, and in-store display items.
For this reason, accessories may be missing or damaged, and outlet items and items on display in stores may have already been repaired or may have minor scratches.
To ensure that our customers can use the product with peace of mind, we have provided detailed condition information in the product description, so please check it before placing your order.
[Used product]
To ensure that you can enjoy shopping with peace of mind, the second-hand products we sell are graded according to our store's condition standards, and any particularly defective parts are noted in a separate comment section.
There may be smells, wrinkles, minor defects, etc. that are not listed, but please understand that these are characteristics of second-hand items.
Please note that we cannot accept returns or exchanges for used products, so please contact us in advance if you have any questions about the condition, size, etc., and place your order only after you are satisfied.
Secondhand goods dealer license number: Tokyo Metropolitan Public Safety Commission license No. 306630806813 Clothing dealer
We update our inventory regularly, but there may be times when the items you order are not available due to time differences.
We apologize for any inconvenience this may cause and appreciate your understanding.
*Your order will be confirmed when we send you an inventory confirmation email after you place your order.
Therefore, please note that returns and exchanges due to differences in color perception will be considered as being at the customer's discretion.
Please refer to the size guide for detailed measurement instructions.
When it comes to clothing, the size may vary depending on the brand and model, even if the same size is indicated.
We measure each item individually, so we recommend that you refer to the actual measurements and compare them with the actual measurements of clothes you own.
We offer simple wrapping for eligible products free of charge.
However, limited-time sale items are not eligible for free wrapping.
[Wrapping image]
[How to request]
When ordering, please check the box for free gift wrapping. Products without a checkbox are not eligible for free gift wrapping.
[shipping method]
To prevent damage to the wrapping, we will wrap it in plastic and ship it in a cardboard box.
Also, invoices and product tags are not included, so if you need them, please fill in the notes section when placing your order.
*If you purchase multiple items in one order and request gift wrapping for multiple items, they will generally be wrapped separately.
*Even if a product does not support gift wrapping, we may be able to accommodate your request. Please feel free to contact us if you have any requests.
*Free wrapping is not available for limited time sale items.
Payment
Please see the details below for more information.
Payment is due within one week from the date of order.
Orders placed after one week will be cancelled.
*We may ask you to verify your identity (by phone, etc.) when placing an order.
*Credit cards in a name other than your own cannot be used.
*Our card payment system does not issue credit card receipts, so please check the statement sent to you by your card company.
[Branch name] Head Office Sales Department
[Deposit type] Regular [Account number] 4709110
[Name holder] Iwa (Ka
- Payment is due within one week from the date of order. Orders that are more than one week old will be cancelled.
- We apologize for the inconvenience, but please note that bank transfer fees will be borne by the customer.
*We may not be able to confirm your payment, so please make payment from an account in the name of the person placing the order.
(Family Mart, Seven-Eleven, Lawson, Ministop)
It is easy to use even for customers who do not have a credit card or who are unsure about making credit card payments over the Internet, and it offers the convenience of being able to pay at a convenience store 24 hours a day.
You can use Rakuten Pay, PayPay, Apple Pay, Google Pay, and LINE Pay.
Regarding delivery
Free shipping may end without notice.
Please note.
- There will be no additional shipping charges even for some remote areas or islands.
- For overseas shipping, we will use EMS (Express Mail Service).
Free shipping does not apply, so we will contact you separately to inform you of the required shipping fee.
*Orders for some products that cannot be shipped overseas may be canceled.
*We do not accept any non-standard shipping or mail delivery due to the possibility of delivery accidents.
Orders received by 3pm on the same day and paid by credit card will generally be shipped on the same day.
[Order by bank transfer]
Orders placed by 3pm on the same day and payment confirmed will generally be shipped on the same day.
Orders placed after 3pm will generally be shipped the next day.
Shipping Schedule
*Shipping delays may occur due to various circumstances such as extreme congestion during sales.
Specify delivery time
*Delivery may not be possible within the specified time due to weather, traffic, or other circumstances.
*If you would like the fastest delivery, please select "No preference."
Returns and Exchanges
However, we only accept returns and exchanges in the following cases:
[In the event of negligence on our part]
We take every precaution when managing our products, but in the unlikely event that a product is defective, we will accept returns or exchanges. In that case, we will cover the full shipping costs. If we are unable to provide a replacement product, we will accept a return. We apologize for the inconvenience, but please contact us by email.
Email inquiries: info@ritagliolibro.com
About the deadline
We apologize for the inconvenience, but please contact us within 5 days of receiving the product and send it to the address below with postage prepaid .
Shipping and Expenses
We will cover the cost .
[Process after the product arrives at our company]
If you paid by credit card, we will cancel the credit card payment and cancel your order. If you paid by bank transfer, we will refund the amount to your designated account within 2 business days after the product arrives and cancel your order.
*If you use points for either of these orders, all points used will be returned after the order is canceled.
[Return address for product]
5F Circle Building, 2-26-3 Yahata-cho, Fuchu-shi, Tokyo 183-0016 Iwao Co., Ltd.
TEL:042-306-6412
② [Returns when purchasing new products]
For "new products" excluding "second-hand products," "new outlet items," and "sale items," we accept returns for reasons of customer convenience, such as the wrong size or the product being different from what you expected.
You can check the condition rank and product title on each product page. We apologize for the inconvenience, but please contact us by email.
Email inquiries: info@ritagliolibro.com
Regarding deadlines
We apologize for the inconvenience, but please contact us within 5 days of receiving the product , and send it back to our address below, postage prepaid , within 7 days of receiving the product .
Shipping and Expenses
Customers will be responsible for a return fee of 1,000 yen (to cover packaging materials, administrative fees, etc.) and the shipping costs for returning the item.
[Refund method and payment method for return fee]
If you pay by credit card, please transfer the return handling fee of 1,000 yen. (※Transfer fees are to be borne by the customer)
Your order will be cancelled once the product is returned and the restocking fee is paid.
If you pay by bank transfer, we will transfer the amount you paid minus a return handling fee of 1,000 yen to your designated account.
*Due to the credit card company's closing date, the payment may still be debited, but the amount will be refunded by the credit card company the following month.
*If you use points for either of these orders, all points used will be returned after the order is canceled.
*After the product has been shipped, even if you have not received it, it will be treated as a return.
[Return address for product]
5F Circle Building, 2-26-3 Yahata-cho, Fuchu-shi, Tokyo 183-0016 Iwao Co., Ltd.
TEL:042-306-6412
③ [Exchange when purchasing a new product]
For "new products" excluding "second-hand products," "new outlet products," and "sale items," we accept exchanges for reasons such as the wrong size or the product being different from what you expected.
You can check the condition rank and product title on each product page. We apologize for the inconvenience, but please contact us by email.
Email inquiries: info@ritagliolibro.com
About the deadline
We apologize for the inconvenience, but please contact us within 5 days of receiving the product , and send it back to our address below, postage prepaid , within 7 days of receiving the product .
Shipping and Expenses
The customer will be responsible for both return shipping fees and shipping fees for re-shipment.
[Process after notifying us of your exchange request]
After confirming our reply, please return the product and place a new order for the item you wish to exchange.
When placing an order, please be sure to indicate in the request field that it is the "item you wish to exchange."
If an item is returned, your order will be cancelled and a refund will be issued upon placing your order for a replacement item.
If you pay by bank transfer, we will refund your payment to your designated bank account.
If you would like to exchange an item without cancelling your order, this is only possible if the item you wish to exchange for is the same price as the purchased item. We will discuss this with you when we ask you about the item you wish to exchange.
*Exchanges will only be accepted once.
*We do not accept returns after product exchange.
*We may use the cardboard box you returned the item in to ship the replacement item.
[Return address for product]
5F Circle Building, 2-26-3 Yahata-cho, Fuchu-shi, Tokyo 183-0016 Iwao Co., Ltd.
TEL:042-306-6412
Returns are not possible in the following cases:
- For new outlet products, used products including unused items, and sale items
- If the product title states [No returns] or [No exchanges]
- For clothing that comes into direct contact with the skin, such as shirts, T-shirts, cut-and-sew tops, socks, etc.
- If more than 8 days have passed since the product arrived
- Even if the product has an initial defect, if it has been used or repaired
- If the product becomes scratched or dirty during its life
- If you ship overseas
*Notes when ordering
For customers who have made prank orders or refused to accept cash on delivery in the past, we may cancel your order.
The cooling off period does not apply to mail order sales.
The cooling-off period applies to door-to-door sales, telephone sales, etc. However, since our store sells products through mail order, where customers make their purchases of their own volition, the cooling-off period does not apply.
We appreciate your understanding in advance.
About the site functions
By clicking "Add to Scrapbook" on the product details page, the product will be registered and you can create your own collection.
You can also edit the scrapbook or create multiple pages by clicking the heart icon on the right. Multiple pages can be created by clicking "Add new page", and each page can be named and managed.
For example, "Winter Collection" or "Things I Want for Summer."
Additionally, you can move products registered on the "Winter Collection" page to the "Summer Wants" page.
Create a book of your favorites and use it when shopping.
We will provide you with discounts and other services by inviting new customers.
Of course, invited guests will also receive the same benefits, so we hope you will all help expand the circle of Ritalio Libro fans.
You can join by clicking the gift icon on the bottom right.
After registering as a member, please log in before using the service.
You will receive 1 point for every 100 yen , and 1 point can be used as 1 yen .
The validity period is one year from the last date of use .
See the table below for details.
Your stage will change depending on the amount of purchases you make between January 1st and December 31st.
In addition to being able to narrow down your search by "product price," "brand," and "category," you can also narrow down your search by "color," "condition rank," "season worn," and "torso size" for even more detailed results.
Please try out different products and find the one you like best.