FAQ

In order to reduce any concerns about size, our staff measures all products manually.
It may be easier to understand if you measure the clothes you own and compare them with the measurement method in the size guide.
We also use original torsos of different sizes.
Looking at a torso that closely resembles your own body shape will help you get an idea of ​​how the garment will look when worn.
If you are still not sure, please feel free to contact us .

Our store handles a wide range of products, including regular purchases, parallel imports, inventory from business partners, samples, outlet items, in-store display items, and even second-hand items.
Therefore, if accessories are missing or damaged, outlet items or items on display in stores may have already been repaired or may have minor scratches. To ensure that our customers can use our products with peace of mind, we have provided detailed information about the condition of the item in the product description, so please check it before placing your order.

We strive to provide product descriptions that convey the texture of the materials as much as possible.
We also try to post images that convey the texture of the materials as much as possible.
If you have any questions, please feel free to contact us .

Sorry, but we do not offer alterations.
At our online store, we are unable to have you try on the item to determine the alteration dimensions.
We do not accept such requests as we may not be able to provide a satisfactory repair.
Thank you for your understanding.

We try to display the actual colors as accurately as possible using our multiple displays, but there will inevitably be differences in how the product colors appear due to differences in the type and settings of your display.
Therefore, please note that returns and exchanges due to differences in color perception will be considered as being at the customer's discretion.
Please feel free to contact us if you have any questions.

Yes, we offer free gift wrapping for some products. Please check the "Wrapping required" box for the applicable product.
Price tags, invoices, etc. will be removed when the item is delivered. In addition, for orders of multiple items, the items will be packed individually unless otherwise specified.

Our store uses three types of men's torsos and one type of women's torso.
Please check the size guide to see which torso most closely matches your body shape.
Please try using the product filtering function, which allows you to search for products by torso size.

If you contact us before the item is shipped, we will cancel it. Please note that we cannot cancel the order after it has been shipped.

Generally, we do not accept returns or exchanges. However, we do accept returns and exchanges in some cases. For details, please see our Returns and Exchanges page.

We sincerely apologize for the inconvenience caused. We would like to hear from you in more detail, so please contact us by email or phone. Please also let us know your order number and product number.

We sincerely apologize for the inconvenience caused. Please contact us by email or phone so that we can check the status of your order and the item in hand. When you do so, please let us know your order number and item number.

After placing your order, you can check the details of your order via the email that is automatically sent to your registered address.
You can also log in to your account and check your order history.
*Please note that if you have set up "domain-specific reception" or "domain-specific reception rejection" to protect against spam, you will not receive the email.

We will do our best to accommodate you before shipping.
If you need any help, please feel free to contact us.

We are unable to combine orders. If you need to combine your orders, we will have to cancel your existing order and ask you to place a new order.

Orders for which payment has been confirmed by 3pm will generally be shipped the same day.
Depending on the delivery address, delivery can be as soon as the next day.
Please contact us for more details.

Please use the "luggage slip number" listed in the shipping completion email we will send you.
Please check the Yamato Transport baggage inquiry system below.

This may be possible, so please feel free to contact us if you have any questions.

We will do our best to accommodate you before shipping.
If you need any help, please feel free to contact us .

Yes. It is possible.
Please contact Yamato Transport directly to request redelivery.
You will need the "shipping slip number" listed on the delivery slip or in the email sent when the package was shipped.

Once you register as a member and make a purchase, you will automatically earn points.

Thank you. Points can be used at a rate of 1 point = 1 yen .
Go to " Points/Coupon Use " and " Points Use " to enter the points you wish to use, then use them at checkout.

Yes, there is. The validity period is 365 days (1 year) from the last date of use .

Your membership level will be upgraded according to your annual purchase amount. The levels go up in the order of Silver → Gold → Executive . For more information, please click here .

We are sorry, but it will be difficult to combine coupons and points, or to use multiple coupons at the same time.
Please note that only one discount will be applied per order .

Once you register as a member and make a purchase, you will automatically earn points.

Thank you. Points can be used at a rate of 1 point = 1 yen. Please enter the points you wish to use under "Points/Coupon Use" and use them at checkout.

Yes, there is. The validity period is 365 days (1 year) from the last date of use.

Your membership level will be upgraded according to your annual purchase amount. The levels go up in the order of Silver → Gold → Executive. For more information, please click here.

We are sorry. It is no longer possible to combine coupons and points, or to use multiple coupons at the same time. Please note that only one discount will be applied per order.

Yes, it will be sent together with the product.
If you wish, please enter the recipient's name and any notes in the request field.
Please note that we cannot accept any special notes that are not related to your order.

Please check your email address and password again.
If you have forgotten your password, please reset it here.
If you are unable to reset it, please contact us.

At Litariolibro, we have our own ambassador program.
You can spread the high-quality lifestyle encompassed by "Classico".
If your friend makes a purchase after you refer them to us, you will both receive a 1,000 yen off coupon (valid for purchases of 11,000 yen or more).

This will be Ritorio's own favorites list.
You can collect items from the store like you would a scrapbook.
Click "Add to scrapbook" on the product details page to register it.
You can also edit the scrapbook by clicking the heart icon on the right.
You can also create multiple pages in the scrapbook by clicking "Add new page". You can also name and manage each page.
For example, "Winter Collection" or "Things I Want for Summer."
Additionally, you can move products registered on the "Winter Collection" page to the "Summer Wants" page.
Create a book of your favorites and use it when shopping.